Gold, Silver, Bronze

Exceptional NHS Operational Support Worker of the Year

Celebrating those in operational support roles, providing vital services for colleagues, patients, and service users in NHS settings, sponsored by UNISON.

Nomination form
Exceptional NHS Worker | Our Health Heroes Awards | Skills for Health

Who is eligible?

Operational support workers play a crucial part in our healthcare services keeping people, systems and processes running, without whom the NHS simply couldn’t survive. Without these people in operational support roles, the NHS wouldn’t be able to care for the most vulnerable in society. Yet, despite their importance, many of these roles are unknown to the public and can be sometimes seen as “behind the scenes”.

This award is for Operational Services Support Workers in the NHS including but not limited to; medical secretaries, administrative staff, cleaners, porters, catering staff, playworkers, IT and communications, finance staff, maintenance, security, drivers and many more who all do essential work every day to back up clinicians.

Anyone can make a nomination, including members of the public.

  • Reliably working to high-quality standards to improve services and patient outcomes


  • Caring and compassionate approach to those who use services

  • Being an effective colleague – being part of the team, & proactively supporting the work of the team & others

  • Identifying and undertaking innovations in their place of work

  • Having a positive attitude and willingness to embrace innovation and improvement

  • Being a strong role model for the organisation and its ethos, particularly for other support staff

Start your nomination here

Complete the form on this page to make your nomination, which must include an overview of why you are nominating this person (no more than 500 words).

The nomination process takes approximately 10-15 minutes. You can click ‘Save and continue later’ at any time, at the bottom of the form, and provide your email address to receive a link to complete your nomination at a later date.

Alternatively you can download the form here, complete it and email it to

As part of the nomination, we ask for some simple information about you, such as your name, job title and contact details. This is so we can let you know if your nominee is successful in winning an award.

If you have any questions about what’s involved in the nomination process, please email

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