Skills for Health | People 1st International
Deliver service excellence in healthcare
WorldHost training helps build a culture of service excellence by empowering your team with the skills they need to deliver
In this section:
Introducing WorldHost customer service training
Get your business on the way to delivering excellent service – Skills for Health are working with People 1st International (people1st.co.uk) to bring customer service training to the private healthcare sector.
Aimed at staff who have regular interaction with patients and customers, the WorldHost service training programme is an interactive, engaging course covering real-world situations.
Trusted by businesses and organisations across a wide variety of sectors including healthcare, WorldHost focuses on the needs and wants of today’s customers to align with strategic objectives and achieve genuine, measurable results.
Whether patients or customers – the principles of excellence stay the same
“The WorldHost Principles of Customer Service is an empowering course for staff. It didn’t feel like training per se, it’s inclusive and it made our teams reflect on what to do better. And when they take ownership the result is hugely more powerful. Ultimately the principles of great service are the same regardless of industry.”
UCLH Private Healthcare
Customer service at the start of the patient process sets the tone for the standard of care – meaning better patient outcomes, better motivation for staff, and better health care.
Organisations have reported that the training led to an increase in patient recommendations, and that patients returned time and again with confidence in the standard of care.
What can you expect from the training?
Recognise the importance of service excellence in your role
Identify and manage the expectations of patients and customers
Understand the importance of first impressions
Learn service skills that leave lasting impressions
What are the benefits of WorldHost training?
Businesses who have engaged with and deployed the WorldHost programme have reported some key benefits:
Improved feedback and positive reviews and ratings
Better interactions between employees and customers
Increased staff motivation
About People 1st International
Skills for Health and People 1st International are both part of the Workforce Development Trust – committed to delivering better skills, better jobs, and better people.
People 1st International are an industry-led skills expert. They support businesses in the UK and internationally to build, develop and retain skilled workforces.
They are a trusted partner to employers, industry bodies, skills organisations, donor funders, NGOs, investment banks and governments, with over 50 years’ experience in skills development and technical vocational education and training.
Book a discovery call
If you want to explore how your organisation can benefit from customer service training, book in a discovery call with one of People 1st International’s training experts.
Who has benefitted from using WorldHost?
WorldHost has been successfully delivered at scales ranging from small start-ups through to some of the most high-profile global events including London 2012 Olympics, Rugby World Cup 2015, Eurovision Song Contest 2017, and the 2022 Birmingham Commonwealth Games.
