Supporting your team to deliver exceptional patient care
Nurture a culture of positive attitudes and develop your workforce to meet your vision and future priorities.
In this section:
Getting under the skin of your challenges and goals
We’re the leading authority on workforce competencies, expert workforce researchers and have extensive experience working with the Department for Health and Social Care, NHS England & Improvement and Health Education England. We’ve worked hand in glove with hundreds of NHS organisations and integrated healthcare systems to develop robust workforce development programmes to help understand what the future workforce needs to look like, to deliver better patient outcomes.
Planning for every eventuality
Our expertise in research and evaluation, combined with nearly 20 years’ experience in workforce development programmes, means we’ve really seen all types of eventualities and can apply this critical thinking to support you in your workforce plan through Scenario Planning, delivered by our expert Research & Consultancy team, Scenario Planning projects:
Consider ‘what if’ scenarios for your healthcare services in the future, and workforce plans
Look beyond the normal frames of vision - we encourage exploration of what might happen
Are built upon combinations of identified drivers of the external environment
Are derived from what stays with us from the past and what we see the future heading towards
Factor in culture, ownership, service requirements, timeframes, human and financial resources, and many others are all interdependent
Mapping your workforce to service delivery
All workforce plans need to start with understanding patient and service users needs, and mapping roles and competencies effectively to deliver better outcomes. Our trusted Service and Role design mapping solution can help you to achieve:
Improved clarity around required roles, skills and competencies centred around better patient outcomes
A clear direction to develop a more productive, highly skilled, cost-effective workforce
Significant service improvements, based on nationally recognised standards of care
Better service delivery with reduced delays, waiting times, waiting lists, and readmissions
National Competency Frameworks
As the leading authority on national competency frameworks, national occupational standards, and healthcare apprenticeships, we align with national priorities from the Department for Health and Social Care and Health Education England. As pro-active partners, we support the healthcare sector to deliver high-quality, sustainable workforce skills for the future.
Six Step Methodology
Our approach helps ensure health employers have the right staff, with the right skills to deliver cost-effective, high-quality patient care. The critical six steps help NHS and healthcare employers identify the purpose and scope of a strategic workforce plan, why it’s needed, and what it will deliver.
The Care Certificate
The Care Certificate is an identified set of standards that health and social care workers adhere to in their daily working life. Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the confidence that workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support.
Workforce Planning Insights & Events
Our annual programme of updates, news, and insights, as well as regional and national workforce planning events, brings together industry leaders, share best practice, and focus on today’s real-world challenges in the health sector. Our high-calibre thought-leadership insights and events raise the profile of workforce planning methods and issues.
Research & Evaluation
Our industry-leading expertise in national and international workforce research includes robust techniques to fully evaluate workforce and healthcare service challenges, from scenario planning and labour-market intelligence to skills audits and more. Our critical evaluation solutions really get under the skin of your workforce needs.
Primary Care Workforce Strategy
We support the development of a skilled, sustainable workforce at local levels, for improved primary care services that deliver public benefit. Addressing primary care workforce challenges is our priority, helping to better understand and support the improvement of patient care before health issues escalate to acute settings.
Book a free initial consultation
We have specialists who can meet you virtually or face-to-face to discuss your challenges and goals. Find out how we can help develop your integrated workforce to meet the needs of the future.
This pioneering work gave NHS Greater Glasgow and Clyde an opportunity to demonstrate how Allied Health Professional's (AHPs) can extend their practice through cross-boundary working. Patients can be seen by a multi-skilled person, treated, and discharged more quickly. The AHP Advanced Practitioner will be able to deliver integrated services at the front door of Glasgow hospital, ensuring timely interventions and better patient care.
Ann Ross, Lead AHP, Emergency Care & Medical Specialties, NHS Greater Glasgow and Clyde
Workforce development insights and articles
Read specialist insight pieces from some of the health sector’s leading experts – or download brochures, case studies and reports from our extensive library.